Shipping & Delivery
Do I qualify for free shipping?
Indeed you might. Spend $75 or more in a single order, and we'll waive the shipping fee entirely, no codes, no fuss, no fine print hiding in a drawer somewhere.
There is, however, one small geographic caveat: this offer extends to the contiguous 48 states only. Our friends in Alaska and Hawaii are, we're told, rather accustomed to paying a bit more for the privilege of distance, so while free shipping isn't on offer there, a discount certainly is. Orders under $75 ship at a flat rate of $30, and once you cross that same threshold, the rate drops to $20. Not free, admittedly, but a discount all the same, and one we're happy to extend.
Why hasn't my order shipped yet?
Ah, patience. A virtue we're told is rewarded, eventually.
Sir Popsmore has only just launched, and we expect to begin shipping orders in mid to late September. Good things, as they say, take time, and popcorn this good is no exception. From that point forward, orders will ship on a regular, ongoing basis, so this is very much a one-time delay rather than a preview of things to come.
It's also worth checking whether your order includes a pre-order item. If it does, the entire order ships together once that item becomes available, timing details for which are noted on the product's own page. We find splitting a single order into two deliveries rather undignified, so we simply wait and send it all at once.
How can I track my order?
Certainly. First, make sure you're signed in, then have a look at your Orders page. Everything you need to know about your order's whereabouts lives there.
If you checked out as a guest, the confirmation email you received includes a direct link to your order status, no account needed.
What is Sir Popsmore's return policy?
You can find our full return policy here.
Products
What sizes do your popcorn bags come in?
At present, every bag of Sir Popsmore gourmet popcorn arrives in a single, rather generous size: one gallon, or roughly 16 cups, depending on how enthusiastically you're sharing.
We're not opposed to variety, mind you, additional sizes are very much in the works and will make their debut in due course. For now, consider one gallon the standard measure of a proper snacking occasion.
How fresh is your popcorn, and how long will it last?
As fresh as timing allows. Each batch is popped as close to your ship date as we can manage, none of this sitting-in-a-warehouse-for-months business.
Every bag carries a Best By date stamped directly on it, so there's never any guesswork involved. Simply check the bag, and you'll know precisely how long you have to enjoy it, or how long you have before you really ought to.
To help matters along, we've fitted every bag with a resealable zipper. Its official purpose is to seal in freshness. Its unofficial purpose is to help maintain self control. We make no promises on how well that second part works.
Is your popcorn popped fresh after I order, or is it pre-made?
Here's an honest answer, since we find honesty tends to age rather better than marketing claims: our popcorn is popped in batches ahead of shipping, not the moment your order comes through.
We'll let you in on a little secret, though. When it comes to truly exceptional popcorn, the exact minute it was popped matters far less than how it was made. Anyone can pop corn quickly. Getting the seasoning, the coating, and the texture right, so that every single piece is worth eating rather than picked around, takes considerably more care than speed alone can provide.
That's where we've put our effort. Not into shaving minutes off a popping timer, but into a process that ensures every bite is one you'd happily have again. We think that's the sort of freshness worth caring about.
Why are the bundles listed as pre-orders?
An excellent question, and one worth answering before you commit rather than after.
Our bundles are tied to a specific moment, a film's home release, a new season's premiere, a game's launch day, a tour coming through town, whatever the occasion happens to be. Rather than shipping the moment you order and risking your collectables arriving weeks before there's anything to actually mark the occasion for, we hold everything until it can arrive right on time. A collectable is rather diminished if it shows up a month before the thing it's celebrating even exists.
Each bundle's product page notes the expected timing for that particular event. Don't wait to decide, though. These are made in limited quantities and tend to sell out well before that date arrives, so securing yours now is what guarantees you'll have it, we simply hold the shipment until the moment is right, then send the whole bundle at once.
What happens if a collectable sells out?
Then, we're afraid, you've simply missed your moment. Our collectables are made in limited quantities by design, and once they're gone, they're gone.
The reassuring news runs the other direction, though: if you've already placed an order, your collectable is guaranteed and reserved for you regardless of what happens to availability afterward. Sold out for everyone else simply means you got there in time.
Do you provide ingredient and allergen information?
We do, though we'll admit it's tucked away rather than shouted from the rooftops. Every product page, including our bundles, includes a full ingredients list and nutrition facts label. Look for the expandable sections toward the bottom of the page, just below the product details, they're easy to miss if you're not looking for them, but the information is very much there.
Accounts
Do I need an account to place an order?
Not at all. You're welcome to check out as a guest whenever the mood strikes, no account, no commitment, no fuss.
That said, creating one does have its perks: faster checkout next time, order tracking in one tidy place, and the pleasure of feeling like a true member of the Sir Popsmore family. Entirely up to you.
I forgot my password. How do I reset it?
Good news, there's nothing to reset. Sir Popsmore accounts don't use passwords at all.
Instead, whenever you sign in, we'll send a one-time code straight to your email. Enter it, and you're in. No password to forget, no password to reset, one less thing cluttering your memory alongside all those film quotes.
Subscriptions
Do you offer a subscription for regular popcorn deliveries?
Not yet, though the wheels are very much in motion. We're putting the final touches on a subscription program that will see your popcorn arrive on a schedule of your choosing, at a price rather kinder than ordering piecemeal, and without the indignity of having to remember to reorder before the bag runs dry.
We're entirely confident you'll love our popcorn enough to keep coming back for more. This program simply spares you the trouble of doing so manually, unless, of course, you'd simply like to update your flavor choice, which you're always welcome to do. Beyond that small pleasure, there's no ordering, no remembering, no order after order, like some sort of popcorn-related chore.
The moment it launches, every customer will hear from us directly. Until then, there's nothing to do but enjoy what's already in the bag, and perhaps start imagining how pleasant it will be to never run out again.