Refund policy

Ah, we knew this question would arise eventually, and we completely understand. The short answer is that Sir Popsmore's gourmet popcorn is, by its very nature, a consumable and, once it leaves our hands, it becomes rather difficult to verify its integrity. We trust you implicitly, of course. It's simply the nature of food.

For our collectable items, however, we do things a bit differently. Should your collectables arrive in a state unbecoming of a Sir Popsmore product, damaged in transit, for instance, we will absolutely make it right. Here's how that works:

• Contact us first. Reach out within 7 days of receiving your order and describe the damage. Photographs are required and appreciated.
• Return the item. We'll need the damaged piece returned to us before any refund can be processed. We know, it's a bit of a faff. But it keeps things honest on both sides.
• Refund, not replacement. We'll refund the value of the damaged collectable item rather than the full bundle price. Replacements, unfortunately, aren't something we're able to offer, our collectables are limited by nature, and inventory is finite.

Otherwise, all sales are final. We'd rather be upfront about that now than leave you guessing later.

A small but important note: Sir Popsmore has been around long enough to know that the internet is a creative place. Any attempt to submit fraudulent damage claims, including digitally altered images, is taken rather seriously by both us and the relevant legal authorities. We'd much prefer to keep our relationship with you a delightful one, so let's agree to keep things above board, shall we? Cheerio.